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Frequently Asked Questions

What is a recurring donation?
It’s a donation that you automatically contribute to the American Heart Association with your credit/debit card or checking account on a scheduled basis. Donations can be made twice a month, monthly, quarterly, twice a year or annually. You can change the amount or timing of your contributions. You also can designate the contribution as a Memorial, Tribute, or General.

What are the recurring terms and what do they mean?
Terms set the frequency at which you’ll make donations. You can make contributions:

  • Twice a Month. Select two days of the month between 1 and 28.
  • Monthly. Select one day of the month between 1 and 28.
  • Quarterly. Select the first date of your contribution and the remaining three dates will be scheduled three months apart.
  • Semi-Annual. Select two days during the year.
  • Annually. Select one day during the year. This is a perfect plan for memorials and tributes.

What is a profile?
A profile is a record of your personal information maintained by our system. By creating a personal profile, you’re allowing our system to recognize you and your donations. It also gives you an easy way to modify or update your information online.

Do I need a profile to make an online recurring donation?
Yes. Having a profile lets you manage your recurring donations and contact information. For example, you can modify your credit/debit card number, type, and expiration date, or checking account information. You can also update your e-mail and postal addresses to receive electronic and paper receipts. You can even modify the amount or term of your recurring donation or stop future donations.

If my e-mail address changes, how will I access my profile?
Click the link on the right side of the donation page: “Would you like to update your recurring donations profile? Learn more…” Enter your old e-mail address (user ID) and your password to access your profile. Here you can update your e-mail address and ensure that you properly receive your receipts in the future. Your user ID has now changed to your updated e-mail address.
If you have problems, please call the American Heart Association at 1-800-AHA-USA1 (1-800-242-8721).

I did not give the Call Center my e-mail address. How can I go online to change/view my profile?
Call the American Heart Association at 1-800-AHA-USA1 (1-800-242-8721). We can update your profile with your e-mail address and give you your password. Once you have this information, go to the donations page and click the link on the right: “Would you like to update your recurring donations profile? Learn more…” to access your profile using your e-mail address as your user ID.

I’m trying to make a one-time donation (either Memorial, Tribute, or General) and I get the message “Our records indicate that you already have a recurring profile, would you like to view/modify your profile?”
If you want to make a one-time donation (either Memorial, Tribute, or General), do not check the box to make this a recurring donation or select the “sign me up” button on the pop-up window. You can make as many one-time donations as you like, but currently you can only have one recurring donation.

I have a checking, ATM, or debit card. Can I make a donation with it?
If your checking, ATM, or debit card is backed by MasterCard or Visa, you can use it to donate. We can’t accept cards that require PIN numbers.

Will I be notified when the recurring donation is made?
Yes. At the time of each recurring donation, you’ll receive an e-mail and a mailed receipt of the transaction. If the scheduled donation could not be processed, you’ll get an e-mail that includes a link to your profile so you can correct your information. The American Heart Association will also notify you 30 days before your credit card/debit expires. This will give you plenty of time to update your information with the new credit/debit card information.

Will my credit/debit card or checking account information be visible on my profile?
For your security, you’ll only be able to see the last four digits of the card number or bank account number.

Who can I call if I need to speak with someone?
You can call the American Heart Association at 1-800-AHA-USA1 (1-800-242-8721), between the hours of:

  • 6 a.m. to midnight, Monday–Friday, Eastern Standard Time (EST)
  • 8:30 a.m. to 10 p.m. Saturday, Eastern Standard Time (EST)
  • Closed on Sunday and national holidays

I forgot my password.
From the donation page, enter your e-mail address in the box under “Forgotten your recurring donations password?” Click the Find button. If the system confirms your e-mail address is on file for recurring donations, it will send your password to the e-mail address listed in your profile.

I forgot my user ID.
In most cases your user ID will be your e-mail address. If you forgot which one you or the Call Center used to set up your recurring donation, please call the American Heart Association at 1-800-AHA-USA1 (1-800-242-8721).

I don’t know the URL (Web address) for my profile.
To access your profile, click the link on the right side of the donation page: “Would you like to update your recurring donations profile? Learn more…” A link was also included in the confirmation e-mail you received after creating your profile. Here is the link:
https://americanheart-donate.org/DonorLogin.asp.

What information will I get from the American Heart Association regarding my recurring donation?
You’ll receive an e-mail with information about your profile, how to access your profile, and the terms of your recurring donation. On the date of each donation you’ll receive an e-mail and mailed receipt. On the date of the first recurring donation for Memorials and Tributes, the appropriate acknowledgement cards will be sent. And you’ll receive an e-mail 30 days before your credit/debit card expires. This notification will give you plenty of time to update your profile with the new credit/debit card information.

How do I stop my recurring donation?
Click the link on the right side of the donation page: “Would you like to update your recurring donations profile? Learn more…” to access your profile. In your profile you can modify or stop your recurring donation by selecting the appropriate area to edit. If you choose to stop future donations your profile information will be retained so you will be able to make recurring donations in the future without having to create a new profile.

Can I specify when my recurring donation will be charged to my credit/debit card or checking account?
Yes, with some limitations. For “twice a month” and “monthly,” only days 1 through 28 of the month are permitted. For quarterly, you select the first date of your contribution, then the remaining three dates will be scheduled three months apart.

What credit cards does the American Heart Association accept?
We accept MasterCard, Visa, American Express, Discover Card and Diners Club for donations. Pre-paid, checking and debit cards backed by MasterCard or Visa are also accepted. We don’t currently accept cards that require a PIN number.

 

For donation questions or assistance:
Call us at 1-800-AHA-USA1 (1-800-242-8721).
We'll call you.
Email us.

The American Heart Association takes the confidentiality of your information very seriously. For this reason, we use the highest level of security technology provides when dealing with your credit card information. To guard against fraud, your information is securely encrypted and automatically passed directly to the financial network for processing. At no time is this information made available to any other party.

 

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